IPP has been working with a North American property developer, for more than a year providing a range of services related to measurement, analytics, customer relationship management and process improvement initiatives.  

We worked with the property developer group across Sales, Marketing, Construction, Customer Care & Décor selection departments to determine process KPI’s, required process improvements, plus helping to select & implement enabling technology infrastructure. We have also produced and deployed a large scale process training program for all construction employees. In addition, we work with their Hospitality group, providing them with support for their promotional email deployments. Recently we were engaged to project manage a cross-division Customer Experience Management initiative which is anticipated to span across all of their divisions including condominium developments, hospitality and apartment rentals.